Jobs at AANPCB


Position Overview: The American Academy of Nurse Practitioners Certification Board (AANPCB), located in Austin, TX, provides excellence in testing and national certification for nurse practitioners. The Administrative Associate provides administrative support necessary for the successful completion of daily certification program activities.

ESSENTIAL JOB FUNCTIONS

  • Learn the business of certification.
  • Accurately and efficiently process applications, transcripts, licenses, verification requests, and other documents received via mail, e-mail, fax, and database.
  • Answer incoming multi-line phone system, return incoming phone messages, transfer telephone calls to appropriate staff, and respond to customer inquiries in a timely and professional manner.
  • Prepare certificant packets and letters.
  • Perform mail shipment activities.
  • Perform basic computer skills (e.g., scanning, data entry, word processing, Outlook Mail/Calendar).
  • Responsible for the protection, integrity, and confidentiality of customer, database, and company information.
  • Maintain effective AANPCB intra- and inter-departmental communications and external public relations.
  • Participate in company quality improvement processes.

SKILLS AND QUALIFICATIONS

  • Ability to speak, listen, and write in English in a clear, thorough, timely, and professional manner.
  • Knowledge of principles and processes for providing excellent customer service. Positive customer service attitude with a strong desire to assist clients.
  • Problem-solving skills (the ability to efficiently meet deadlines, handle difficult situations in the workplace, and identify solutions).
  • Flexibility to adjust one's schedule to meet the demands of the organization and peak times.
  • Strong teamwork skills (qualities and abilities that allows one to communicate and work well with others during projects, meetings, or other collaborations working towards a common goal) required.
  • Displays professionalism. Demonstrated self-starter; is reliable, responsible, and dependable; shows loyalty and concern for the integrity and professional image of the organization and its affiliations.

WORK ENVIRONMENT

This job operates in a professional office environment. Customer interaction is primarily via email and telephone. Daily interaction with staff and management in a teamwork setting is required. This position routinely uses standard office equipment such as computers; multi-line phone system; photocopy, fax, and mailing equipment.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Able to lift up to 25 pounds.


FLSA CLASSIFICATION* and POSITION TYPE

  • *Non-Exempt Non-Management. Paid an hourly pay rate. Eligible to receive overtime pay for hours worked over 40 in a work week.
  • Full-Time Employees - Regularly work at least 30 hours per week, not hired on a short-term basis.
  • Part-Time Employees - Regularly work fewer than 30 hours per week, not hired on a short-term basis.

EXPECTED HOURS OF WORK

Business hours are 8:30 am to 4:30 pm Monday through Friday. Variable hours may be considered after completion of new hire introductory period. Occasional evening and weekend work may be required to meet peak season demands.


TRAVEL

Performance of job duties outside of the typical office setting is not required.


REQUIRED EDUCATION AND EXPERIENCE

  • Minimum 2 years' experience as an administrative associate.
  • Proficient in the use of a variety of software, including current Microsoft Office products, on-line database systems, and document scanning.
  • Experience with multi-line phone system, receiving and routing calls.
  • Experience writing email business correspondence that reflects a polished and professional image.

PREFERRED EDUCATION AND EXPERIENCE

  • Minimum Associates Degree in a relevant field.
  • Experience working with non-profit organizations, membership organizations, nursing associations, state boards of nursing, educational program, continuing education providers, or accreditors.

INTERNAL RELATIONSHIPS

Work with AANPCB staff.


EXTERNAL RELATIONSHIPS

Works with applicants, NP certificants, educational faculty, professional membership organizations, public, and business vendors.


SUPERVISORY RESPONSIBILITY

This position is not responsible for direct supervision of employees. Responsibilities include coordination of work duties and training of employees under the direction of the Department Coordinator or management team. Responsibilities will be carried out in accordance with organizational policies and applicable laws.


OTHER DUTIES

Perform other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that may be required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


WORK AUTHORIZATION / SECURITY CLEARANCE

Background check required.


Click here for a PDF version

To apply, please send your cover letter and resume to careers@aanpcert.org. Please include the position of interest in the email's subject line.


Position Overview: Serves as the primary resource to educational programs including faculty and program leaders. Provides quality review of applications.

ESSENTIAL JOB FUNCTIONS

  • Serves as a contact and resource for educational programs including faculty, leaders, and students.
  • Review, approve, edit, deny, release, query and audit certification applications.
  • Lead quality assurance and improvement activities.
  • Develop educational materials and provide educational opportunities.
  • Assist with policy and standard operating procedure development.
  • Support accreditation efforts.
  • Proactively reach out to faculty and programs leaders on initiatives.
  • Regularly update educational program information.
  • Monitor accreditation status of educational programs.
  • Assist with review of internal and published certification materials.
  • Investigate issues and trends identified with educational programs and candidates and provide recommendations.
  • Monitor neglected applications and on hold applications.
  • Be available as a resource to staff regarding NP education and practice.
  • Maintain a working knowledge of professional nursing educational qualifications and expectations for applicants.
  • Provide regular reports to leadership.

SKILLS AND QUALIFICATIONS

  • Knowledge of NP licensure, accreditation, certification, and education issues.
  • Excellent organizational skills, professional demeanor, and initiative.
  • Clear and effective verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Adaptability during peak high-volume times or the absence of other staff.
  • Proficient with Microsoft Office, and ability to perform work on the AANPCB database.

EDUCATION AND EXPERIENCE

  • Certified Nurse Practitioner with either a master's or doctoral degree.

STANDARD HOURS OF OPERATIONS

  • 8:30 AM - 4:30 PM, Monday - Friday.
  • Flexibility to accommodate business needs outside of standard hours may be required.

SUPERVISORY RESPONSIBILITY

This position is not responsible for the direct supervision of employees.


WORK ENVIRONMENT

AANPCB operates in a hybrid work environment, requiring employees to balance remote and in-office responsibilities effectively. In-office days are scheduled by leadership and are required for team meetings, organizational events, or operational needs. The AANPCB office is in Austin, TX. Employees are expected to be accessible and engaged during standard business hours, attend scheduled meetings, and achieve deadlines/goals as defined in their role. Leadership will regularly assess employee engagement, effectiveness, and hybrid workflow optimization as needed.


TRAVEL

Ability and willingness to attend/travel to meetings or on company business is minimal and less than 5% of the time.


OTHER DUTIES

This job description is intended to outline the primary responsibilities and qualifications of the position but is not exhaustive. The employee may be required to perform other duties as assigned, within the scope of their experience, competencies, and the organization's operational needs. Responsibilities may evolve based on business priorities, industry changes, or strategic initiatives. Employees are expected to demonstrate flexibility, adaptability, and a proactive approach to supporting AANPCB's mission and objectives.


EEO STATEMENT

AANPCB is an equal opportunity employer that is committed to diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, leave of absence, compensation, benefits, and training. AANPCB makes hiring decisions based solely on qualifications, merit, and business needs.


Click here for a PDF version

To apply, please send your cover letter and resume to careers@aanpcert.org. Please include the position of interest in the email's subject line.