Position Overview: The Application Processing Specialist plays a vital role within AANPCB's operational framework, supporting either the Certification or Customer Support department. Structured across four progressive levels (I-IV), this role provides a defined pathway for career advancement, with increasing responsibilities tied to performance, skill development, and organizational contribution. All Application Processing Specialists receive comprehensive training in certification and recertification processes, though their specific duties and communication responsibilities vary based on departmental assignment.
Application Processing Specialists within the Certification Department are primarily responsible for reviewing candidate applications, managing required documentation, performing accurate data entry, and offering direct phone-based support to candidates. They may also handle email inquiries on a case-by-case basis. Specialists in the Customer Support Department focus on managing written communications, including email, text, and chat responses, to ensure timely, accurate, and professional candidate support.
Performance in the Application Processing Specialist role is evaluated based on the accuracy and completeness of documentation, the clarity and professionalism of communications, adherence to standardized workflows, and responsiveness to both internal teams and external stakeholders.
Level I - Entry
Level II - Foundational
Level III - Advanced
Level IV - Senior
Internal: Works with AANPCB staff, and management.
External: Interacts with applicants, certificants, and educational program staff.
This position is not responsible for the direct supervision of employees.
AANPCB operates in a hybrid work environment, requiring employees to balance remote and in-office responsibilities effectively. In-office days are scheduled by leadership and are required for team meetings, organizational events, or operational needs. The AANPCB office is in Austin, TX. Employees are expected to be accessible and engaged during standard business hours, attend scheduled meetings, and achieve deadlines/goals as defined in their role. Leadership will regularly assess employee engagement, effectiveness, and hybrid workflow optimization as needed.
Travel is not required for this role.
This job description is intended to outline the primary responsibilities and qualifications of the position but is not exhaustive. The employee may be required to perform other duties as assigned, within the scope of their experience, competencies, and the organization's operational needs. Responsibilities may evolve based on business priorities, industry changes, or strategic initiatives. Employees are expected to demonstrate flexibility, adaptability, and a proactive approach to supporting AANPCB's mission and objectives.
AANPCB is an equal opportunity employer that is committed to diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, leave of absence, compensation, benefits, and training. AANPCB makes hiring decisions based solely on qualifications, merit, and business needs.
*Fair Labor Standards Act (FLSA)
To apply, please send your cover letter and resume to careers@aanpcert.org. Please include the position of interest in the email's subject line.
Position Overview: Serves as the primary resource to educational programs including faculty and program leaders. Provides quality review of applications.
This position is not responsible for the direct supervision of employees.
AANPCB operates in a hybrid work environment, requiring employees to balance remote and in-office responsibilities effectively. In-office days are scheduled by leadership and are required for team meetings, organizational events, or operational needs. The AANPCB office is in Austin, TX. Employees are expected to be accessible and engaged during standard business hours, attend scheduled meetings, and achieve deadlines/goals as defined in their role. Leadership will regularly assess employee engagement, effectiveness, and hybrid workflow optimization as needed.
Ability and willingness to attend/travel to meetings or on company business is minimal and less than 5% of the time.
This job description is intended to outline the primary responsibilities and qualifications of the position but is not exhaustive. The employee may be required to perform other duties as assigned, within the scope of their experience, competencies, and the organization's operational needs. Responsibilities may evolve based on business priorities, industry changes, or strategic initiatives. Employees are expected to demonstrate flexibility, adaptability, and a proactive approach to supporting AANPCB's mission and objectives.
AANPCB is an equal opportunity employer that is committed to diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, leave of absence, compensation, benefits, and training. AANPCB makes hiring decisions based solely on qualifications, merit, and business needs.
To apply, please send your cover letter and resume to careers@aanpcert.org. Please include the position of interest in the email's subject line.
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