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FAQs - Profile Changes and Website Issues

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Q: How do I notify AANPCB of a name change?

A: You have 2 options. Once you have established an online account with us you may make changes to your online profile at any time. Or you may send a request for a name change to AANPCB via mail, email, or fax, along with a copy of supporting documentation (e.g., court record, marriage certificate) providing proof of name and giving us permission to make the requested name change. Change of Name or Address Request can be found under Forms and Information.


Q: I am getting married. How do I notify you of a recent name change that will occur during my application process?

A: Congratulations! If you have already applied for certification, we recommend that it is best not to change your name during your application process. Remember, your name must match on your application, your ATT letter/registration documentation and the forms of identification you are required to take to the testing center. If your names on these documents do not match, you may not be able to sit for your scheduled examination. If you do want your certificate to reflect a new name, then once you have taken your exam and know you passed, you should submit the request within 24 hours of taking the test with the required supporting documentation via email or fax, or change your name online in order for your certificate to show your new name. It usually takes 2 business days for name changes to take effect.
*Please Note: If the name change is not made in a timely manner and we have already processed your certification packet, there may be a $20 USD fee to make the change and produce a new certification packet with the changes printed on it.



Q: If my certificate or wallet card is lost or destroyed, how do I replace them?

A: In order to replace your wall certificate and laminated wallet card you will need to submit the Replacement Document Request Form found on our website. You may fax or mail the request to our office along with the $20 USD fee. A copy of your wallet card is also available for you to print from your AANPCB online registration account and profile.


Q: How do I notify you of an address change or email change, and why is this so important?

A: You may make changes to your online profile once you have established an online account with us by logging into your Online Profile. It is extremely important that certificants notify AANPCB of changes to their name or contact information. This will become more crucial as newer developments involving certification and regulatory changes unfold with the implementation of the APRN Consensus Model. It is possible that recertification may not be possible for some APRNs in the future if they allow their certification to expire, or were not aware of changes to practice or CE requirements. It is the certificant's responsibility to notify AANPCB of changes to personal contact information. Failure to do so does not relieve a certificant of his or her responsibility to maintain their professional certification. Change of Name or Address Request can be found under Forms and Information.



Q: I registered for an online account. I am already certified by AANPCB but it says I am not. What is the problem?

A: The online account is a different area of our database. Your "existing" information has to be "LINKED" to your new registration. To insure accuracy, we do this manually and the process takes at least one business day. If it is not updated correctly in 3 business days, please call (512) 637-0500 during business hours of 8:30 am to 4:30 pm CST Monday through Friday.


Q: I am filling out my online application, however, the website is not accepting my information nor does it seem to be saved. What do I do?

A: Once you fill in a clinical site or a continuing education course you need to click the "add/save" option before continuing with the application. No matter how many entries you have, if you do not do this, your information will not be saved and you will be unable to complete your application. Should you continue to have difficulties please contact AANPCB at 512-637-0500.


Q: I have forgotten my password to log into my account? What do I do?

A: Click on the "Forgot your password" link under the username and password on the LOG IN page and enter the email address associated with your online account. Your password and username will be emailed to you. Be sure to include certification@aanpcert.org in your acceptable email to avoid having our messages sent to your junk folder.


Q: If I log out, will my application be saved?

A: Your application will be saved as long as you have enabled the cookies on your computer in your Internet browser. A cookie is a file on your computer that saves internet settings. It is also computer specific. Check to see if your cookies are enabled in your browser so that your application will be saved.


Q: I have been filling out my application a little at a time, but when I logged in recently all my information is gone. What has happened?

A: If the cookies in your web browser are activated, the AANPCB website has the ability to automatically save your partially completed application. However, the information can only be saved for 30 days. If you do not return to your application within that window, the information will be deleted and you will have to begin again. Remember, due to these settings, the saving of a partially completed application is also computer specific. If you return to your application on a different computer, it will not have your previously entered information.


Q: How do I enable my cookies?

A: This depends on which browser you are using. Most browsers cookie settings can be found under "Tools." If you continue to have difficulty, you should be able to find step by step instructions through your chosen search engine.